PRIVACY POLICY

www.ochplanner.com
G-Solpro Inc
Type of site: e-commerce

 

Last updated: November 29 2024
This policy describes how G-Solpro Inc. (“we”) collects, processes, uses and discloses personal information, including information about visitors to the OCH Planner website (the “Website”) and the application of the same name (the “Application”). The use of the second person (“you”, “your”, “yours”) refers to a visitor to the Website or a user of the Application.
In this policy, the term personal information refers to information that relates to an identifiable individual.

 

  1. In summary
  • We need to collect and process personal information about you in the context of operating the Website and the Application. The processing is mainly based on the following grounds:
    – We need to process certain personal information in order to be able to provide you with services and to fulfill our obligations towards you.
    – We process personal data in order to improve the quality of the Website and the Application, learn about the browsing habits of our visitors and users and offer personalized services to our users.
  1. Personal Information Collected Through the Website
    • Information that comes from you
      We collect information that you provide to us (for example, by filling in a form) through the Website interface or otherwise. This information may include the information described below:
Category of information Purposes of use
First and Last name Communicate with you
Phone Number Communicate with you
Your email

 

 Communicating with you about your requests and for promotional purposes (only as permitted by law)
The content of the communications you send to us; Answer to your request

 
  • Information Collected Automatically Through the Website
    We collect certain information automatically during your use of the Website. This information may be recorded whenever you interact with the Website. The data collected includes certain information specific to your device and data about your interaction with the Website, including the data described below:
Category of information Purposes of use
Analytics data may include:

·         The operating system and language of the device;

·         The IP address from which a device accesses the Website;

·         The country, state, city and postal code where the device is located;

·         Navigation data, such as pages viewed, number of connections to the Website, duration of a session, date of connections to the Website, products viewed, page from which access to the Website is obtained;

 Website Personalization;

Misuse Detection;

Internal Website Traffic Analytics;
  • Data from analytics tools
    When you access the Website, we collect certain data that comes from analysis tools such as Google Analytics. This data is transmitted to us in aggregate form and does not allow us to build an individualized profile about you. You can deactivate Google Analytics on your browser by means of an add-on available at this address: https://tools.google.com/dlpage/gaoptout. For more information on the processing of personal information by Google Analytics, please consult Google’s policies https://policies.google.com/technologies/partner-sites.
  • Tracking technologies
    We use cookies and other tracking technologies to improve the performance of the Website, to personalize your experience on the Website and to deliver advertisements to targeted audiences (based on Website traffic only). Cookies are files stored on your storage space by the server on which the Website is located or by third-party servers that can recognize your device when you visit the Website and personalize its content or compile more precise data on navigation on our Website. Some cookies are automatically deleted when you close your browser while others are retained indefinitely. You can control the recording of cookies from your browser. Some cookies or tracking technologies come from our suppliers and they may be able to associate certain information collected through cookies with other information they hold about you.
  1. Personal information collected through the Application
    • Information that comes from you
      We collect the following information about users of the Application:
Category of information Purposes of use
First and Last name User identification and authentication
Phone Number Respond to your requests.
The content of communications transmitted by users Communicating with you about your requests and for promotional purposes (only as permitted by law)
Job information (job title, schedule, start and end of work day) Management of work schedules and preparation of payroll.

Management of tasks performed.
  • Customer Information
    We collect information about our customers’ customers that is uploaded to the Application by users. This data may include, for example:

    • Customer contact details;
    • Vehicle ownership information;
    • Historic of maintenance and work performed on véhicules
  1. How is your personal information used?
    We use the personal information collected for the purposes described below.

    • Communicate with you
      We use the personal information you provide to us (such as your name and email address) to communicate with you and to send you communications about our company, services and products, but in the latter case only if you agree to receive commercial communications from us. We comply with current regulations regarding unwanted emails. If you no longer wish to receive electronic communications from us, you can notify us at any time by writing to us at the following address: robin@ochplanner.com.
    • Provision of our services
      We use the personal information collected on behalf of our customers in order to provide our services to them.
    • Management and organization of work
      We use the information collected when you connect to the Website and the Application using your personal identifiers in order to know your work schedule in order to be able to prepare the documents related to it, in particular payroll, as well as to know the tasks carried out by users over a period of time.
    • Personalization of our services and the Website
      We use the information collected when you log in to the Website to provide you with content that is relevant to your situation or interests. For example, the Website home page may be displayed according to your language preferences.
    • Maintenance and security of the Website and transactions
      We use information collected through the Website, information collected through the Application and data from analytics tools to monitor users’ use of the Website in general, to prevent misuse of the Website, to identify problems or bugs in the Website and to determine features that need improvement. We may use certain automatically collected data to ensure the security of the Website and our computer systems, for example to prevent misuse or to prevent or prevent fraud.
  2. How is your personal information stored?
    We retain the personal information collected according to the following parameters:
Categorie of information Storage
Information processed on behalf of our clients According to our contract with our client
Information collected automatically when browsing the Website This information is not collected by name and if it is, it is kept only for the time necessary to establish usage statistics on an anonymous basis.
Other information Until the intended purposes are accomplished

The personal information collected, including any information about our customers’ customers, is stored electronically by our service providers primarily on servers located in Canada.

Some data is processed by our service providers using facilities that may be located in jurisdictions other than Quebec. We ensure that when third parties process personal information outside Quebec, it is adequately protected.

 

  1. How is your information protected?
    Your personal information is hosted on servers operated by our service providers and is protected by security measures proportional to the sensitivity of the information against unauthorized intrusions. Our employees and suppliers are informed of the confidential nature of personal information and are made aware of the appropriate security measures to prevent unauthorized access to personal information.
  2. Who is your information shared with?
    We only share your personal information as described in this policy and when we have obtained your consent. Your personal information may be disclosed to the categories of individuals described below for the purposes that are mentioned.

    • Employee
      The personal information collected is accessible to some of our managers and employees who must access it in order to use it as set out in this policy.
    • Supplier of services
      We share certain personal information with our service providers who help us provide our services more effectively. These providers agree in writing to us to keep this information confidential and to use it only for the purposes set out in this policy. Our providers include the companies listed below:
Suppliers Details Link
Google, LLC We use Google Analytics services on the Website. We use Google services to analyze the use of the service and the Website based on the traffic on the Website.

 

The processing of data by Google for the purpose of anonymizing it may be carried out outside Quebec.

 Google Privacy Policy:

https://policies.google.com/privacy?hl=en

 

Google’s use of data from third-party sites:

www.google.com/policies/privacy/partners/

 

Opt-out tool: https://tools.google.com/dlpage/gaoptout.
Microsoft Corporation We use Microsoft Azure services to host the Application and data. Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement
  • Legal obligations
    We may also disclose collected personal information to third parties if expressly permitted or required by law, or if we are compelled to do so by a competent authority. We may disclose personal information in the context of legal proceedings if this is necessary to protect our rights or those of our users.
  • Business transaction
    In the event that a commercial transaction involving our company is contemplated, we may transmit personal information collected to the persons or organizations involved before and after the transaction, whether or not it is carried out. In such a case, these persons or organizations undertake to us to maintain the confidentiality of the personal information collected and to use it exclusively to evaluate the feasibility or opportunity of the transaction as well as in accordance with this policy.
  1. What are your rights regarding your personal information?
    • Accessing your information
      To access the personal information we hold about you or to have certain personal information we hold about you that is incorrect amended, you may also make a written request to us at the following address: robin@ochplanner.com

 

Upon written request, we will provide you with additional information on the processing of your personal information as provided for by applicable law, including the categories of persons having access to your information and the retention period for such information, to the extent that this information is not already indicated in this policy. We will respond to your request promptly (within 30 days of receipt at the most).

  • Withdrawal of consent

Your browser allows you to withdraw your consent to certain processing of your personal information, including by preventing the recording of browser cookies.

If you wish to withdraw your consent to the processing of your personal information beyond what is permitted by the Website or your browser, please notify us by writing to us at robin@ochplanner.com. It is not possible to prevent all processing of your personal information and continue to use the Website and our services offered on the Website and/or the Application. The only way to stop all processing of your personal information is to stop using the Website and the Application.

 

  • Deletion
    You may in certain circumstances request the deletion of the personal information we hold about you when its collection was not authorized or when the purposes for which it was collected have been fulfilled. To make such a request, please write to us at robin@ochplanner.com. We will respond to your request as soon as possible (no later than 30 days after receipt).

If you continue to use the Website or the Service, we will collect certain information about you again.

  • Jurisdiction

Our company is governed by the laws and regulations applicable in Quebec and Canada and subject to the jurisdiction of the Quebec and Canadian privacy authorities. Any complaint or claim based on this policy or our processing of your personal information should be addressed to the Quebec or Canadian authorities.

  • Verifications

We may verify the identity of individuals wishing to access their personal information. Any information collected to perform this verification will not be used for any other purpose.

  1. Changes to the policy

We may modify this policy from time to time to reflect changes in our personal information management and processing practices. In the event that a change is made, the new policy will be available through the Service and on our Website at the following address: https://ochplanner.com/privacy-policy/.

If we have collected your contact information, we will notify you of any significant changes to our privacy policy by email within a reasonable period of time before the new policy comes into effect. If we change our policy to inform individuals that their personal information will now be collected for additional purposes, we will seek your consent before using your previously collected information, unless the new purposes have a direct and relevant link to the purposes for which your consent has already been obtained or if applicable law otherwise provides that the consent of individuals is not required.

  1. Accountability and Complaints

The contact details of the controller of personal information under this policy are as follows:

Privacy Officer

Robin Gemme

robin@ochplanner.com

 

The Privacy Officer is responsible for all matters relating to the collection, use and disclosure of personal information.

Any complaints regarding the handling of your personal information should be directed to the contact details of the Privacy Officer.